Refund Policy for GetUrbanPaws.com
At Get Urban Paws, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our refund policy below for details on how we handle returns and refunds.
1. Returns and Refunds
We accept returns and offer refunds under the following conditions:
- Eligibility: Products must be returned within 30 days of receipt, in their original, unused, and undamaged condition.
- Non-Returnable Items: Certain items are non-returnable due to health and safety reasons, including opened or used training pads and perishable items.
- Return Process: To initiate a return, please contact us at info@geturbanpaws.com. Include your order number and reason for return. Our customer service team will guide you through the return process.
2. Return Shipping
- Return Shipping Cost: The customer is responsible for return shipping costs unless the product is defective or incorrect.
- Restocking Fee: We may charge a restocking fee for returns that do not meet the conditions outlined above.
3. Refund Processing
Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange at no additional cost to you. Please provide photos of the damaged product or incorrect item to help us resolve the issue quickly.
5. Exchanges
If you wish to exchange an item for a different size or product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
6. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible at info@geturbanpaws.com. Orders can only be canceled before they have been shipped. Once the order has been processed and shipped, it will be subject to our return policy.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us:
Email: info@geturbanpaws.com
Phone: +1 (917) 693-7766
Address: 538 Haggard St Ste 409 #B, Plano, TX 75074 USA
Thank you for shopping at Get Urban Paws! We appreciate your business and are here to ensure a smooth and hassle-free shopping experience.